Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here .
Do you offer made-to-order service?
Don’t get disheartened if your measurements don’t match our size chart accurately as we do have made-to-order facility too. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
For further assistance, please get in touch with our Customer Care Team on +91-8411094517.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest on +91-8411094517 or email firstname.lastname@example.org, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately on +91-8411094517 or email email@example.com.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team on +91-8411094517 or email firstname.lastname@example.org within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
SHIPPING & DELIVERY
What are the shipping charges?
We offer FREE SHIPPING for all orders in India.
For international orders, we provide free shipping for all orders above USD 550. On orders less than USD 550, a shipping charge of USD 50 will be applicable.
Are there any duties and taxes applicable?
All of Shruti Sancheti orders are shipped internationally from our warehouse in Nagpur, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Shruti Sancheti takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team on +91-8411094517 or email email@example.com at the earliest.
When will my order be delivered?
The estimated delivery time will differ with each order. Typically, we take around 10 to 15 business days to deliver an order for our ready-to-wear and Shruti Sancheti lines.
Shruti Sancheti wedding couture is made-to-order and takes 20 to 25 days for delivery, depending on the garment’s style and your location.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Nagpur. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 10 working days.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on pinnacleshruti.com. This coupon is valid for 60 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
Do you offer reverse pick-up?
Yes, we do offer reverse order pick-up. Please contact our Customer Care Team within 48 hours of delivery & they will help arrange for a reverse pick-up.
However, please note that we do not accept returns on international orders Please contact our Customer Care on +91-8411094517 for further assistance.