Refund policy
Return, Refund & Exchange Policy
At Shruti Sancheti, each piece is handcrafted and made to order, created specially for you. Because of the nature of our production process, we do not offer returns, refunds, or exchanges.
No Returns / No Refunds
-
All orders are final sale.
-
We do not accept returns or provide refunds, once an order has been placed.
-
We do not offer exchanges under any circumstances.
We kindly request customers to review product details, sizing, and measurements carefully before placing an order.
Alterations
-
If minor alterations are required, we are happy to assist where feasible.
-
Alteration requests must be raised within 48 hours of receiving the order.
-
Shipping costs for alterations (to and fro) will be borne by the customer unless otherwise agreed.
Damages & Incorrect Items
Please inspect your order upon delivery.
-
If you receive a defective, damaged, or incorrect item, contact us within 24 hours of delivery at reachus@pinnacleshruti.com; +91 8411094517 with clear images.
-
We will assess the issue and offer a repair or correction, where applicable.
-
Claims raised after this period may not be accepted.
Custom & Made-to-Order Items
-
All products are custom-made and handcrafted, and slight variations in colour, weave, embroidery, or finish are a natural part of the process and not considered defects.
Contact
For any questions related to your order, please contact us at:
📧 reachus@pinnacleshruti.com